“No problem” – Why this phrase is the worst customer service term ever!
The psychology of the words we use is not discussed enough in business. My dad shared an incredible tip with me when I was younger that I want to share with everyone. Do not say “No problem” Here is why! When you say “no problem” subconsciously it makes people feel like somehow in another case […]
Technology improves the customer experience. Technology is deflationary. (Thanks Jeff Booth)
I want to make a statement about our current monetary policy, the job markets, the future of job demands, and where needs are in the marketplace I was told yesterday by someone with more experience than me that “technology does not improve customer experience.” I could not disagree more, here is why. When technology creates […]